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    I cannot access Cloud Backups

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    • Jack8680J
      Jack8680 @Cryptic Level Studios
      last edited by

      @Cryptic-Level-Studios you can back projects up to your notes by choosing airdrop from the "..." option on the projects list and then airdropping to notes. I doubt a reinstall will help though because I'm having it too.

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      • MurtazaM
        Murtaza Admin
        last edited by Murtaza

        Thanks for letting us know. Backups should still be working fine, I think it's the page to retrieve backups that's acting up.

        Reinstall of HyperPad won't help. But we should be able to fix the page with out a HyperPad update.

        @Hamed can you look at this when you wake up :smiley:

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        • HamedH
          Hamed Admin
          last edited by

          I think this is related to the issue of everyone getting logged out. We will submit an update as soon as possible.

          Cryptic Level StudiosC 1 Reply Last reply Reply Quote 0
          • Cryptic Level StudiosC
            Cryptic Level Studios @Hamed
            last edited by

            @Hamed Thanks for the quick support attention, admins. It's comforting to know that you're actively involved with the community. I'm looking forward to the update.

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            • H
              H34D SP4C3
              last edited by

              Here too, will not back up, keeps failing...

              MurtazaM 1 Reply Last reply Reply Quote 0
              • MurtazaM
                Murtaza Admin @H34D SP4C3
                last edited by

                @H34D-SP4C3 said in I cannot access Cloud Backups:

                Here too, will not back up, keeps failing...

                Is it failing to back up the project, or failing to load the page to restore? Because those are two very different issues.

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                • HamedH
                  Hamed Admin
                  last edited by

                  It looks like if you go to https://www.hyperpad.com/backups in safari to download your backups, it will work fine. Still trying to figure out whats going wrong.

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                  • HamedH
                    Hamed Admin
                    last edited by

                    Unfortunately this requires an update. But the safari work around will work.

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                    • Cryptic Level StudiosC
                      Cryptic Level Studios
                      last edited by

                      The Safari workaround was unsuccessful. I continue to receive the message: "The page you were looking for doesn't exist. You may have mistyped the address or the page may have moved." I've tried on both my iPad 4th gen. And iPad Pro devices. Both are operating on iOS version 10.2.1.

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                      • Cryptic Level StudiosC
                        Cryptic Level Studios
                        last edited by

                        With this newest update, everything works like a charm again! Excellent job devs. It's good to know you are present in the forums looking out for us.

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                        • MurtazaM
                          Murtaza Admin
                          last edited by

                          Glad to hear it's all sorted!

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