I cannot access Cloud Backups

[Murtaza]

Thanks for letting us know. Backups should still be working fine, I think it's the page to retrieve backups that's acting up.

Reinstall of HyperPad won't help. But we should be able to fix the page with out a HyperPad update.

@Hamed can you look at this when you wake up :smiley:

[Hamed]

I think this is related to the issue of everyone getting logged out. We will submit an update as soon as possible.

[Cryptic Level Studios]

@Hamed Thanks for the quick support attention, admins. It's comforting to know that you're actively involved with the community. I'm looking forward to the update.

[H34D SP4C3]

Here too, will not back up, keeps failing...

[Murtaza]

@H34D-SP4C3 said in I cannot access Cloud Backups:

Here too, will not back up, keeps failing...

Is it failing to back up the project, or failing to load the page to restore? Because those are two very different issues.

[Hamed]

It looks like if you go to https://www.hyperpad.com/backups in safari to download your backups, it will work fine. Still trying to figure out whats going wrong.

[Hamed]

Unfortunately this requires an update. But the safari work around will work.

[Cryptic Level Studios]

The Safari workaround was unsuccessful. I continue to receive the message: "The page you were looking for doesn't exist. You may have mistyped the address or the page may have moved." I've tried on both my iPad 4th gen. And iPad Pro devices. Both are operating on iOS version 10.2.1.

[Cryptic Level Studios]

With this newest update, everything works like a charm again! Excellent job devs. It's good to know you are present in the forums looking out for us.

[Murtaza]

Glad to hear it's all sorted!