No Permissions

[gmail]

How can I fully describe my anger and frustration with this problem?

Certainly not within the bounds of civility and good manners, but this is beyond even that!

Back in April '24 I requested help with this...I received ZERO responses and ZERO help and ZERO solutions.

I suppose the support team is constantly overwhelmed, but I wonder if others are experiencing the same thing.

I ALWAYS assume user error first, or maybe its my iPad...I don't know, but at the very least I expect some sort of response or assistance since my last request for help back in April.

In the end, I'm not sure what else to do. I love this software and I do not want to switch to another, but if I can't edit my own games, what other choice do I have?

[Murtaza]

@gmail
Maybe the emails got lost, but we responded to your original support email.
Your issue is you have multiple user accounts with hyperPad, and your project was originally created with one of your other accounts.
Now your projects are in a weird state. What you need to do is email us these projects so we can remove the permissions completely and they will then be assigned tot he correct account when you import/open again.

Sorry for the delay, we will check our email system and see if it never sent from our end.

Happy holidays!