@Murtaza
Understood...I will NEVER attempt to use that hotmail account EVER again!

I will send files to contact@

Thank you for your continued assistance.

@Murtaza

Also...I've tried repeatedly to delete the maizeblue@hotmail.com account but NOTHING HAPPENS!

@Murtaza

Robinson tried to fix permissions, but I could not access the files he sent back.

@Murtaza
To which email do I send them to?

How can I fully describe my anger and frustration with this problem?

Certainly not within the bounds of civility and good manners, but this is beyond even that!

Back in April '24 I requested help with this...I received ZERO responses and ZERO help and ZERO solutions.

I suppose the support team is constantly overwhelmed, but I wonder if others are experiencing the same thing.

I ALWAYS assume user error first, or maybe its my iPad...I don't know, but at the very least I expect some sort of response or assistance since my last request for help back in April.

In the end, I'm not sure what else to do. I love this software and I do not want to switch to another, but if I can't edit my own games, what other choice do I have?

I continue to have problems trying to edit 3 of my games…I continue to get the error message: No Permissions.

RobinsonX tried to fix this about a month ago but it continues to happen…please assist, I would like to complete these games.

@Murtaza

I apologize for asking all of this in two different threads…

I think my confusion and frustration is a result of my having both the Viewer and hyperPad on my device and trying to replicate what I am hoping my son will experience.

Also, I am still having problems with Ownership of 4 of my files, and trying to get them to the Hub. I am receiving an error message now that simply says “No Permissions”.

RobinsonX has been attempting to help but to no avail…

@Murtaza

Thank you…
Which file format of the project do I email him?
Is it a .tap file?

I’ve created some math games for my granddaughter. How do I explain to my son how to use hyperPad Viewer to get the game and play it for her?

What do I do to get the game in the proper state and place for him to access it?

@Murtaza
Thank you
Yes, confusion does happen!