@Murtaza
Understood...I will NEVER attempt to use that hotmail account EVER again!
I will send files to contact@
Thank you for your continued assistance.
@Murtaza
Understood...I will NEVER attempt to use that hotmail account EVER again!
I will send files to contact@
Thank you for your continued assistance.
Also...I've tried repeatedly to delete the maizeblue@hotmail.com account but NOTHING HAPPENS!
Robinson tried to fix permissions, but I could not access the files he sent back.
How can I fully describe my anger and frustration with this problem?
Certainly not within the bounds of civility and good manners, but this is beyond even that!
Back in April '24 I requested help with this...I received ZERO responses and ZERO help and ZERO solutions.
I suppose the support team is constantly overwhelmed, but I wonder if others are experiencing the same thing.
I ALWAYS assume user error first, or maybe its my iPad...I don't know, but at the very least I expect some sort of response or assistance since my last request for help back in April.
In the end, I'm not sure what else to do. I love this software and I do not want to switch to another, but if I can't edit my own games, what other choice do I have?
I continue to have problems trying to edit 3 of my games…I continue to get the error message: No Permissions.
RobinsonX tried to fix this about a month ago but it continues to happen…please assist, I would like to complete these games.
I apologize for asking all of this in two different threads…
I think my confusion and frustration is a result of my having both the Viewer and hyperPad on my device and trying to replicate what I am hoping my son will experience.
Also, I am still having problems with Ownership of 4 of my files, and trying to get them to the Hub. I am receiving an error message now that simply says “No Permissions”.
RobinsonX has been attempting to help but to no avail…
Thank you…
Which file format of the project do I email him?
Is it a .tap file?
I’ve created some math games for my granddaughter. How do I explain to my son how to use hyperPad Viewer to get the game and play it for her?
What do I do to get the game in the proper state and place for him to access it?
What is the procedure for getting my projects ready to be played on another device with the Viewer?
Which file format plays on the Viewer?
How are those files sent to the person with the Viewer?
@gmail
I can easily delete backups from my laptop....but not iPad
It appears ownership has been resolved. However, viewing backups, clicking on delete, closing out, then re-opening to see if that deleted backup is gone does not work.
I will try, but probably should wait until ownership issues are resolved. Agree?
I can now backup a project I “own”. Robinson X is working on fixing the ownership issue.
From my iPad I can go to the backups and see them, but when I click on Delete Backup…nothing happens: no error message, no indication anything is happening.
Yes, thank you!
I have determined that you can “find” an object by Name, but you must use the Object ID to manipulate it.
When I save and quit it appears to be backing up, then I get a message saying there was a problem backing up, please try later.
@Murtaza
4 of my projects are still showing I do not have ownership. My most recent project shows me as owner and I was able to upload to the hub.