Part of the hyperPad Team
Yeah, if you have both the viewer and the hyperPad app on the same device they will conflict. Because they're both capable of opening the hyperPad file. iOS doesn't have a nice way of handling this.
As for the permissions, make sure you open the project in the editor at least once. Otherwise there will be no permissions attached to them.
@gmail
All he needs is the viewer app from the App store. Just search hyperPad in the App Store, and download the free app.
Launch the app, it will ask to sign up, but theres a button to skip that if he wishes.
Then you send him the project (easiest way is by email), and he just opens the attachment in the email on his device, and it will automatically open hyperPad viewer, and the math game.
@gmail
The viewer lets you play anything on the hub.
Or you can open any tap file (a hyperPad project) directly with it. You can share the projects by email, or airdrop or any other app on your iPad that allows for file sharing. Simply press the "..." button on the project and press share file.
Then open this file on the device with the viewer app.
Keep in mind, if you have both the viewer app and the main hyperPad app on the same device things start getting a little confused.
@gmail
Glad one issue is sorted. It sounds like it was just a weird permissions issue.
I wonder if the cloud backup is being deleted, and the page is just stuck.
After a few moments, can you quit, and go back and see if the backup is gone from the list?
Hmm we can't recreate this on our end.
This happens every time you quit editing a project?
And what is the error you're getting when trying to delete a backup?
@gmail
So it's not an issue with deleting the backups? But backing up the project?
Ok we looked into deleting the cloud backups, and it seems to be working fine on our end.
Can you give us the steps you took that is giving an error where the backups were not deleting so we can fix it?
Thanks!
I think what happened was since you created a multiple accounts, the permissions are using the other accounts. Make sure you're logged into the correct account.
If you want, we can remove all permissions from the project so they're blank, and when you import it back into hyperPad it will use what ever account you're logged in as. Keep in mind, if this is for a project thats already in the hub, these will now become brand new projects and wont be connected to those or be submitted as updates to those.
Ok we'll look into getting it sorted quicker!
As for the developer subscription option, we removed the subscriptions within hyperPad years ago. Now there is a single tier and everyone gets it when purchasing hyperPad.
Not sure why you're still seeing the option to upgrade! Can you let me know where you're seeing the screen to upgrade to developer so we can take a look and correct it?
Some how your birthdate was entered incorrectly. I've reset it, and you should get a prompt to set your birthdate again. Keep in mind you must be at least 13 years old to use the hub and any community features.
As for the projects saying you're not the owner. It seems like they just need to be synched up again, @RobinsonX can you have him send the projects to you so you can fix them?
Edit:
I just looked at your account and see you have two accounts. Are you sure you're logged into the correct account that created the project?
If you create a project on one account, then log out and log into another, that new account won't have ownership of that project to submit it to the hub.
