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hyperPad

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  4. I just updated the app and now I can’t edit or play my project.

I just updated the app and now I can’t edit or play my project.

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  • T-StudiosT Offline
    T-StudiosT Offline
    T-Studios
    wrote on last edited by T-Studios
    #1

    iPad Model: IPad Air generation 3
    iOS version: 12.3.1
    hyperPad Version: 1.24
    Description: I just updated the app. Trying to open my project now gives me an error that says “invalid project permissions, contact the hyperpad team to resolve this issue.”. Attempting to play the project gives me a black background with a pause button differently colored than what I set it to. This does not happen with my other projects.
    Steps to reproduce: Update the app and open a project, from what I can tell it will only work on the first one you try to open
    Additional Info:

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    • HamedH Offline
      HamedH Offline
      Hamed
      Admin
      wrote on last edited by
      #2

      @T-Studios can you share a link to that project and send it to yourself and see if that fixes it?

      T-StudiosT 1 Reply Last reply
      0
      • HamedH Hamed

        @T-Studios can you share a link to that project and send it to yourself and see if that fixes it?

        T-StudiosT Offline
        T-StudiosT Offline
        T-Studios
        wrote on last edited by
        #3

        @hamed it didn’t make a difference

        HamedH 2 Replies Last reply
        0
        • T-StudiosT T-Studios

          @hamed it didn’t make a difference

          HamedH Offline
          HamedH Offline
          Hamed
          Admin
          wrote on last edited by
          #4

          @t-studios can you email us the project at contact@hyperpad.com

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          • T-StudiosT T-Studios

            @hamed it didn’t make a difference

            HamedH Offline
            HamedH Offline
            Hamed
            Admin
            wrote on last edited by Hamed
            #5

            @t-studios can you also try logging out and logging back in?

            How to fix:
            It looks like older projects are affected by this.

            Go into files app, navigate into the hyperPad folder and into to your affected hyperpad project.

            Navigate into Levels Folder.

            Navigate into Level 1 folder.

            There are going to be 3 Level files. Press and hold each one and determine what the file extension is by clicking on Info

            Delete the files that have the extension sqlite-wal and sqlite-shm


            Or send us the project and we can fix it for you.

            T-StudiosT 1 Reply Last reply
            1
            • HamedH Hamed

              @t-studios can you also try logging out and logging back in?

              How to fix:
              It looks like older projects are affected by this.

              Go into files app, navigate into the hyperPad folder and into to your affected hyperpad project.

              Navigate into Levels Folder.

              Navigate into Level 1 folder.

              There are going to be 3 Level files. Press and hold each one and determine what the file extension is by clicking on Info

              Delete the files that have the extension sqlite-wal and sqlite-shm


              Or send us the project and we can fix it for you.

              T-StudiosT Offline
              T-StudiosT Offline
              T-Studios
              wrote on last edited by
              #6

              @hamed this fixed the problem, thank you

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