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  3. iPhone HP Crashes

iPhone HP Crashes

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  • OKAC_JDO Offline
    OKAC_JDO Offline
    OKAC_JD
    wrote last edited by
    #1

    Hi. I’ve just published my first game to the hub and it won’t load on iPhone. Once the progress bar for ‘upgrading game’ finishes, the HP Hub app crashes.

    I have no idea what could be causing this, does any one have any suggestions?

    Link to game here if it helps troubleshooting - https://www.hyperpad.com/projects/c_etqqye

    Thank you in advance!

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    • MurtazaM Offline
      MurtazaM Offline
      Murtaza
      Admin
      wrote last edited by
      #2

      Are you running ios27 Beta?
      There seems to be a compatibility issue with the beta.

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      • OKAC_JDO Offline
        OKAC_JDO Offline
        OKAC_JD
        wrote last edited by
        #3

        Hi @murtaza , thanks for your help.

        No, I am running iOS 26.5.2. I’ve seen there is an update available to 26.6, I’ll see if that helps. If not, any other ideas?

        Thanks again.

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        • OKAC_JDO Offline
          OKAC_JDO Offline
          OKAC_JD
          wrote last edited by
          #4

          I’ve tried updating to 26.6 and it still crashes.

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          • MurtazaM Offline
            MurtazaM Offline
            Murtaza
            Admin
            wrote last edited by
            #5

            We've narrowed down the crash and have fixed it as part of the upcoming 2.8 update.
            We'll also be doing some beta releases soon so you can see the fix in action.

            Appreciate you reporting it to us and helping us track this down!

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            • OKAC_JDO Offline
              OKAC_JDO Offline
              OKAC_JD
              wrote last edited by
              #6

              Thanks @murtaza , look forward to the update. Appreciate your quick response and help on this too, thanks again!

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