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    • D
      Deeeds @iTap Development
      last edited by

      @itap-development Cloud storage isn't a bug.

      It's a problem with the server hosting package they've bought as part of the forum and hub "upgrades".

      Storing was working up until then, in the current version of hyperPad.

      They've switched to cheaper hosting/servers for the last couple of months.

      @Murtaza I'll happily pay the difference for you to return to the previous hosting/servers.

      1 Reply Last reply Reply Quote 0
      • Aidan_FireA
        Aidan_Fire
        last edited by

        So what’s wrong with iCloud backups? Certain users can’t use iCloud to back up their projects? Just tested it, works for me. My upload speed is rediculously slow, like 50kb/sec, so I always turn iCloud backups off lol cause they take so long.

        D 1 Reply Last reply Reply Quote 0
        • D
          Deeeds @Aidan_Fire
          last edited by Deeeds

          @aidan-oxley Not icloud storage. hyperPad cloud storage.

          That which is being paid for as part of the product.

          That which is supposed to work when saving and quitting a project and heading back to the projects page.

          THAT is not working.

          It was 2 months ago. It's not now.

          Does this work for you?

          Aidan_FireA 1 Reply Last reply Reply Quote 0
          • Aidan_FireA
            Aidan_Fire @Deeeds
            last edited by

            @deeeds HyperPad cloud backups work for me.

            D 1 Reply Last reply Reply Quote 0
            • D
              Deeeds @Aidan_Fire
              last edited by

              @aidan-oxley Yes, of course they do. It's just everyone else.

              iTap DevelopmentI 1 Reply Last reply Reply Quote 0
              • iTap DevelopmentI
                iTap Development @Deeeds
                last edited by iTap Development

                @deeeds who else is it happening too?

                D 1 Reply Last reply Reply Quote 0
                • MurtazaM
                  Murtaza Admin
                  last edited by

                  The issue is backups ARE working for a large number of users. This makes it very difficult to track the problem. From what we're seeing there is no common connection between the users that are experiencing back up problems.

                  As for servers. We're using the same servers, but changed the software and how things are handled. Basically removed the bloat to make things quicker for you, and quicker for us to update and change (and also cheaper for us in the long run).
                  Could this change be the root cause to the back up issue? Possibly. But again, because we're seeing constant backups being sent to the server, it only seems to be affecting a small number of users.

                  I understand that it's a feature that you've paid for, and definitely get that you're upset. You can go through apple to get a refund (they don't give us this ability :( ), and I'll make sure your account stays with the developer tier for an extra few months.

                  Aidan_FireA D 2 Replies Last reply Reply Quote 0
                  • Aidan_FireA
                    Aidan_Fire @Murtaza
                    last edited by

                    @murtaza If it helps, I never use my cloud backups, every project I make I make sure cloud backups are disabled (and have to ignore the warning message every time). So is it possible it’s just happening to users who are using it a lot?

                    MurtazaM 1 Reply Last reply Reply Quote 0
                    • MurtazaM
                      Murtaza Admin @Aidan_Fire
                      last edited by

                      @aidan-oxley said in Last and final post...:

                      @murtaza If it helps, I never use my cloud backups, every project I make I make sure cloud backups are disabled (and have to ignore the warning message every time). So is it possible it’s just happening to users who are using it a lot?

                      I don't think this is the case. Because when looking at backups, they are multiple instances from the same users. I'm thinking it could be something about the project, or their accounts are in a "weird" state.

                      GameCRAZYG 1 Reply Last reply Reply Quote 0
                      • GameCRAZYG
                        GameCRAZY @Murtaza
                        last edited by

                        @murtaza Yeah, maybe some bugged behaviors?

                        For example, the patrol behavior caused any object that had a relative position to disappear when I made the change from absolute to relative position.

                        That has nothing to do with cloud backups, but the point is that the bug can be super weird inside of the project.

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                        • D
                          Deeeds @iTap Development
                          last edited by

                          @itap-development

                          @itap-development said in Last and final post...:

                          @deeeds who else is it happening too?

                          You're just as capable of reading and remembering the content of the forums as everyone else.

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                          • D
                            Deeeds @Murtaza
                            last edited by

                            @murtaza Noted.

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