Deleting cloud backups

hotmail

Thank you…my only problem is my backup space is full which prevents me from saving most recent iterations.

Also, I became a developer years ago, but I only have 1g of space available…has this changed?

I tried to submit request for developer, but hP crashes.

Murtaza

Ok we'll look into getting it sorted quicker!

As for the developer subscription option, we removed the subscriptions within hyperPad years ago. Now there is a single tier and everyone gets it when purchasing hyperPad.

Not sure why you're still seeing the option to upgrade! Can you let me know where you're seeing the screen to upgrade to developer so we can take a look and correct it?

gmail

In the hub…

Murtaza

@gmail

Ok we looked into deleting the cloud backups, and it seems to be working fine on our end.
Can you give us the steps you took that is giving an error where the backups were not deleting so we can fix it?

Thanks!

gmail

When I save and quit it appears to be backing up, then I get a message saying there was a problem backing up, please try later.

Murtaza

@gmail
So it's not an issue with deleting the backups? But backing up the project?

gmail

@Murtaza

Both

Murtaza

@gmail

Hmm we can't recreate this on our end.
This happens every time you quit editing a project?

And what is the error you're getting when trying to delete a backup?

gmail

@Murtaza

I can now backup a project I “own”. Robinson X is working on fixing the ownership issue.

From my iPad I can go to the backups and see them, but when I click on Delete Backup…nothing happens: no error message, no indication anything is happening.

Murtaza

@gmail
Glad one issue is sorted. It sounds like it was just a weird permissions issue.

I wonder if the cloud backup is being deleted, and the page is just stuck.
After a few moments, can you quit, and go back and see if the backup is gone from the list?

gmail

@Murtaza

I will try, but probably should wait until ownership issues are resolved. Agree?

gmail

@gmail

It appears ownership has been resolved. However, viewing backups, clicking on delete, closing out, then re-opening to see if that deleted backup is gone does not work.

gmail

@gmail
I can easily delete backups from my laptop....but not iPad