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hyperPad

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  3. Age access and ownership!

Age access and ownership!

Scheduled Pinned Locked Moved Help and Support
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  • gmailG Offline
    gmailG Offline
    gmail
    wrote on last edited by
    #1

    I have 5 projects, when I try to send to Hub I get 2 different messages:
    1 project message says I’m not old enough!!
    4 projects messages tell me I’m not the owner??!!
    What the heck??!!

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    0
    • MurtazaM Offline
      MurtazaM Offline
      Murtaza
      Admin
      wrote on last edited by Murtaza
      #2

      Some how your birthdate was entered incorrectly. I've reset it, and you should get a prompt to set your birthdate again. Keep in mind you must be at least 13 years old to use the hub and any community features.

      As for the projects saying you're not the owner. It seems like they just need to be synched up again, @RobinsonX can you have him send the projects to you so you can fix them?

      Edit:
      I just looked at your account and see you have two accounts. Are you sure you're logged into the correct account that created the project?
      If you create a project on one account, then log out and log into another, that new account won't have ownership of that project to submit it to the hub.

      gmailG 2 Replies Last reply
      0
      • MurtazaM Murtaza

        Some how your birthdate was entered incorrectly. I've reset it, and you should get a prompt to set your birthdate again. Keep in mind you must be at least 13 years old to use the hub and any community features.

        As for the projects saying you're not the owner. It seems like they just need to be synched up again, @RobinsonX can you have him send the projects to you so you can fix them?

        Edit:
        I just looked at your account and see you have two accounts. Are you sure you're logged into the correct account that created the project?
        If you create a project on one account, then log out and log into another, that new account won't have ownership of that project to submit it to the hub.

        gmailG Offline
        gmailG Offline
        gmail
        wrote on last edited by
        #3

        @Murtaza

        I did check twice between the two accounts; which account allowed upload and which account did not and did not show ownership.
        Honestly, at this point, its confusing. I will remain logged into…

        maizinblu@gmail.com

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        • MurtazaM Murtaza

          Some how your birthdate was entered incorrectly. I've reset it, and you should get a prompt to set your birthdate again. Keep in mind you must be at least 13 years old to use the hub and any community features.

          As for the projects saying you're not the owner. It seems like they just need to be synched up again, @RobinsonX can you have him send the projects to you so you can fix them?

          Edit:
          I just looked at your account and see you have two accounts. Are you sure you're logged into the correct account that created the project?
          If you create a project on one account, then log out and log into another, that new account won't have ownership of that project to submit it to the hub.

          gmailG Offline
          gmailG Offline
          gmail
          wrote on last edited by
          #4

          @Murtaza
          4 of my projects are still showing I do not have ownership. My most recent project shows me as owner and I was able to upload to the hub.

          RobinsonXR 1 Reply Last reply
          0
          • gmailG gmail

            @Murtaza
            4 of my projects are still showing I do not have ownership. My most recent project shows me as owner and I was able to upload to the hub.

            RobinsonXR Offline
            RobinsonXR Offline
            RobinsonX
            wrote on last edited by
            #5

            @gmail Hello, can you send me the projects you want the permissions wiped to my email: robinson.x@hyperpad.com

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            • gmailG Offline
              gmailG Offline
              gmail
              wrote on last edited by
              #6

              Yes, thank you, how do I do that?

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              0

              Hello! It looks like you're interested in this conversation, but you don't have an account yet.

              Getting fed up of having to scroll through the same posts each visit? When you register for an account, you'll always come back to exactly where you were before, and choose to be notified of new replies (either via email, or push notification). You'll also be able to save bookmarks and upvote posts to show your appreciation to other community members.

              With your input, this post could be even better 💗

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