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    Unable to add icon or screenshots, trying to upload project to hub

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    • KamdroidK
      Kamdroid
      last edited by Kamdroid

      After the HyperPad update, or maybe because of iOS 11, I can not add icons or screenshots - I can, but they don’t show up, only in the little rounded squares when uploading another image, and when I click on any of the pictures it says “Bad request”. I tried submitting and it says I didn’t add any icon or screenshots.. Tried 3 times and once after restarting my iPad and no luck - anyone else experiencing this issue. Also can’t remove any images either.

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      • KamdroidK
        Kamdroid
        last edited by

        Here is a screenshot: 0_1508733491443_EC162828-15C4-414C-BCF4-3C7756186424.png

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        • HamedH
          Hamed Admin
          last edited by

          Can you try again?

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          • MurtazaM
            Murtaza Admin
            last edited by

            @Hamed just updated a new version of the hub. This should be fixed now!

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            • KamdroidK
              Kamdroid
              last edited by Kamdroid

              @Hamed @Murtaza I think you made the max file size too low. Before I could upload screenshots, now it says they need to be 2mb and they’re 5mb, do I really need to make them that low 😵?

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              • MurtazaM
                Murtaza Admin
                last edited by

                The max file size hasn't changed.
                5MB is HUGE. Even 2MB is very large. Most images uploaded to the hub are around 500kb.

                KamdroidK 1 Reply Last reply Reply Quote 0
                • KamdroidK
                  Kamdroid @Murtaza
                  last edited by

                  @Murtaza Well that’s what HyperPad tells me.. This is one screenshot; 0_1508792955646_A98385AA-D5B7-487F-B5C9-2A271D1A985C.png

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                  • MurtazaM
                    Murtaza Admin
                    last edited by

                    Yes. You're exceeding the file size. That's not a bug. Your image file size is simply too large.

                    KamdroidK 1 Reply Last reply Reply Quote 0
                    • KamdroidK
                      Kamdroid @Murtaza
                      last edited by

                      @Murtaza What’s the best way to reduce my screenshot size?

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                      • MurtazaM
                        Murtaza Admin
                        last edited by

                        We've decided to increase the file size. Try again in about 20 minutes.

                        There are image compression apps you can try to reduce file size though.

                        KamdroidK 1 Reply Last reply Reply Quote 0
                        • KamdroidK
                          Kamdroid @Murtaza
                          last edited by Kamdroid

                          Okay, thanks. I’ll update the screenshots for my project next time I release an update, as I decided to just crop it to another specified size.

                          Aidan_FireA 1 Reply Last reply Reply Quote 0
                          • Aidan_FireA
                            Aidan_Fire @Kamdroid
                            last edited by

                            How do you get such a large file size while keeping in the resolution constraints?

                            KamdroidK 1 Reply Last reply Reply Quote 0
                            • KamdroidK
                              Kamdroid @Aidan_Fire
                              last edited by

                              @Aidan-Oxley No idea, I just took them as a normal screenshot, worked for all my other projects. It might be because I updated to iOS 11

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